Previous edition: St. Louis : Elsevier, 2020

Previous editions co-authored with Elizabeth Arnold

Includes bibliographical references and index

1. Communication theories and nursing concepts -- 2. Clarity and safety in communication -- 3. Professional guides for nursing communication -- 4. Clinical judgment: critical thinking and ethical decision-making -- 5. Developing patient-centered communication skills -- 6. Variation in communication styles -- 7. Intercultural communication and patient diversity -- 8. Communicating in groups -- 9. Self-concept in professional interpersonal relationships -- 10. Developing patient-centered therapeutic relationships -- 11. Bridges and barriers in therapeutic relationships -- 12. Communicating with families -- 13. Resolving conflicts between nurse and patient -- 14. Communication strategies for health promotion and disease prevention -- 15. Communication in health teaching and coaching -- 16. Communication with patients who are in stressful situations -- 17. Communicating with patients experiencing communication deficits -- 18. Communicating with children -- 19. Communicating with older adults -- 20. Communicating with patients in crisis -- 21. Communication approaches in palliative care -- 22. Role relationship communication within nursing -- 23. Interprofessional communication -- 24. Communicating for continuity of care -- 25. e-Documentation in health information technology systems -- 26. Mobile-health and communication technology -- 27. Intrapersonal communicaiton to self-manage stress and promote nurse wellness

"Master the skills you need to communicate effectively in the healthcare setting! With this text, you will learn how to interact with patients, families, and the healthcare team in ways that are professional, honest, empathetic, and knowledgeable. It provides a clear guide to essential concepts and competencies, covering relationship skills, health promotion, patients with special communication needs, and interprofessional communication. Connecting concepts to current issues and best prctices, this text is a two-time winner of the American Journal of Nursing Book of the Year award"--