Adaptation of: Leadership roles and management functions in nursing. 7th ed. c2012.

Includes bibliographical references and index.

Understanding the characteristics of leadership and management -- Effective leadership and management decision making -- Ethical components of leadership and management -- Legal and patient's rights issues impacting leading and managing -- The planning process -- Becoming a successful change agent -- Budgetary planning -- How organizations work -- Organizing patient care -- The impact of power, politics and unions on organizational climate -- Making the most of interviews -- Developing self and others -- Effective staffing and scheduling -- Motivation -- Managing time wisely -- Delegation and supervision -- The importance of good communication -- Managing conflict -- The quality process -- The performance appraisal -- Discipline and coaching techniques.