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The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.
Material type:
TextPublication details: New York : New American Library, 1989.Description: xviii, 584 p. ; 24 cmISBN: - 0453006477 :
- 658.8 ZEM 22
Books
| Current library | Collection | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Main Library | NFIC | 658.8 ZEM (Browse shelf(Opens below)) | 1 | Available | 16454 |
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| 658.8 SUD Marketing strategy : | 658.8 TRO The 22 immutable laws of branding : | 658.8 WES Marketing Research | 658.8 ZEM The service edge : | 658.809 KRE Book marketing opportunities : | 658.83 AAK Strategic market management / | 658.83 LAM Marketing |
"NAL books."
Includes index.
Bibliography: p. 570-576.
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