Service Operations Management: Improving Service Delivery / Robert Johnston, Graham Clark and Michael Shulver

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Material type: Text

TextPublication details: England: Pearson, 2012.Edition: 4th edDescription: xxii, 462p.: col.ill.; 27cmISBN:

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Holdings
Current library	Collection	Call number	Copy number	Status	Notes	Barcode
Main Library Reserve Book Section	NFIC	658.5 JOH (Browse shelf(Opens below))	001	Available	Material available in hard copy	bsu26030491

Includes bibliographical references and index

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