The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.

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Material type: Text

TextPublication details: New York : New American Library, 1989.Description: xviii, 584 p. ; 24 cmISBN:

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Books

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Holdings
Current library	Collection	Call number	Copy number	Status	Barcode
Main Library	NFIC	658.8 ZEM (Browse shelf(Opens below))	1	Available	16454

"NAL books."

Includes index.

Bibliography: p. 570-576.

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