| 000 | nam a22 7a 4500 | ||
|---|---|---|---|
| 999 |
_c11271 _d11271 |
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| 008 | 170726b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780273740483 | ||
| 040 |
_aBSU _cBSU _dBSU |
||
| 082 |
_222 _a658.5 JOH |
||
| 100 |
_aJohnston, Robert, _921762 |
||
| 245 |
_aService Operations Management _bImproving Service Delivery _cRobert Johnston |
||
| 250 | _a4th ed. | ||
| 260 |
_aEngland _bPearson _c2012 |
||
| 300 |
_axxii,462p. _bcol.ill. _c27cm. |
||
| 521 | _bIncludes bibliographical references and index. | ||
| 650 |
_2Service industries _xManagement. _91535 |
||
| 942 |
_2ddc _cBK |
||